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Terms and Conditions

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You must be aged 18 or over to purchase alcoholic beverages. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
When ordering and making a payment you are deemed to have accepted our Terms and Conditions and to have confirmed that you are aged 18 or over.
If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older.
Redemption Brewing Company Limited reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site and the Online Store after changes are posted will constitute your acceptance of the changes to these Terms..
All prices are quoted in pounds sterling.
We aim to ensure the prices shown on our Online Store are correct. In the event that an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.
Whilst every effort is made to supply all items listed on this Online Store, there are instances where this may not be possible. In these cases we will contact you and offer a substitute with the same or greater value.
We reserve the right to withdraw or replace products in our Online Store without notice. Merchandise prices and specifications are also subject to change without notice.
Redemption Brewing Company Limited will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

Cancellations of orders

We will cancel your order and refund any payment provided cancellation is within 7 days after the receipt of the beers and that the beers are returned in good condition, unopened and sealed as required by the Consumer Protection from Distance Selling Regulations 2000 (as amended).
To cancel orders, call us on 020 8885 5227 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Refunds will be made within 30 days from the date of cancellation.
It is the customer’s responsibility to ensure the goods are correctly repackaged and safely returned.
We can arrange collection, but charges will apply.


Payment can only be made using credit/debit cards through Paypal. However, please contact us by phone or email if you do not wish to pay online.
Card payments are made through a secure server, via Paypal. Redemption Brewing Company Limited do not store our customer’s financial details. Your personal details are not passed to any third party.
Your payment will appear as Redemption Brewing Company Limited on your bank/credit card statement.
Payment will be taken at the time of ordering.

VAT Tax & Prices

All prices quoted are inclusive of VAT at the current rate.


We will use our best endeavours to deliver your order promptly but cannot accept any liability for a delay, howsoever caused. We do not deliver on Saturdays, Sundays or public holidays unless by prior arrangement. This service will incur additional charges.
Normal delivery hours are Monday to Friday 08.00 to 21.00.
Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
No refund will be considered for orders made by minors.
It is your responsibility to ensure that an adult over the age of 18 is at the delivery address to sign for receipt of the goods. The re-delivery process can be undertaken twice only, after which couriers are instructed to return the goods to us. In these circumstances you may be liable for any additional courier costs.
Signature at the point of delivery acknowledges receipt of the goods. Goods will not be left with third parties unless by prior arrangement.
It is our policy to ensure that all our goods are supplied to our customers in perfect condition. We will only exchange or refund products which we deem “not fit for consumption”. If the product is simply not liked by the customer, it cannot be exchanged, replaced or returned.
It is the responsibility of the customer to report goods damaged in transit.
We shall not be liable to pay any compensation to you, other than any refund as stated above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, or any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part.
No compensation can be offered for loss of wages due to failed or late deliveries.
Customers accept responsibility for the safe storage and use of the products upon receipt. Redemption Brewing Company Limited are not liable for damage caused by customer mishandling.
Alcohol is best enjoyed in moderation. Find out more here:


Goods may be returned within 30 days of delivery if you are not satisfied for whatever reason. It is the customers responsibility to ensure the goods are correctly repackaged and safely returned to the address below:

Redemption Brewing Company (Returns)
Image House
34 Radford Way
Essex CM12 0DX


If you receive your products in a poor condition (e.g. broken bottles or spoiled beers), please inform us immediately calling 01277 523003 or by e-mailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will give you a refund on spoiled or damaged bottles only. You may also write a letter to us using the same mailing address stated above.

Refunds will be given to the customer within 30 days after the beers have been delivered.

These terms and conditions do not affect your statutory rights. For further information on such rights speak to your Local Authority Trading Standards Department or Citizen’s Advice Bureau.

Force Majeure

Redemption Brewing Company Limited shall not be liable for the failure to fulfil any terms of any transaction governed by these conditions of sale if fulfilment has been delayed, hindered or prevented by any circumstances whatsoever which is not directly within its control such as, but not exclusively, Act of God, Government regulation or order, fire, theft, flood, strike, riot, insurrection, war, national emergency, power shortage, pandemic, terrorist activity.

Redemption Brewing Company Limited are not liable for breach of these conditions for any loss or liability arising from circumstances of force majeure.


These Terms and Conditions shall be subject to and interpreted in accordance with the laws of England. Our failure to enforce a right does not amount to waiver of it.